FAQs

• CBD

What is CBD and its potential benefits?

A: CBD (Cannabidiol) is a non-psychoactive compound found in the hemp plant. It is known for its potential health benefits, such as reducing inflammation, easing anxiety, and providing pain relief, without causing a "high" feeling.

Is CBD safe to use?

A: CBD is generally considered safe and well-tolerated. However, individual reactions may vary, and it's essential to consult with a healthcare professional before using CBD, especially if you're taking medications or have a medical condition.

• CUSTOMER SERVICE

How can I get in touch with Herb Street's customer service?

A: You can reach our customer service team through the Contact Us page on our website or by emailing us at support@balassalabs.com.

What is your return and refund policy?

A: We offer a 30-day return policy for a full refund if you're not satisfied with your purchase. For more information, please visit our Returns & Refunds page.

What shipping options do you provide?

A: We offer domestic and international shipping. Shipping times and costs may vary depending on the destination.

• HERB STREET PRODUCTS AND INGREDIENTS

What sets Herb Street products apart from others?

A: Herb Street is committed to providing high-quality products that meet strict safety standards. Our products are manufactured by an FDA-inspected pharmaceutical manufacturer, ensuring a focus on quality, safety, and customer satisfaction.

Are Herb Street products eco-friendly and cruelty-free?

A: Yes, we are dedicated to providing products that are both eco-friendly and cruelty-free, supporting the well-being of our customers and the environment.

What types of products does Herb Street offer?

A: Herb Street offers a range of Dry Skin Moisturizing Balms in various scents, each formulated with high-quality ingredients to soothe and moisturize dry, damaged skin.

How do I choose the right Herb Street product for me?

A: Review the product descriptions and ingredients on our website to find the best fit for your needs. Each product has unique features and scents, so you can select the one that appeals to you the most.

Are the ingredients in Herb Street products safe for sensitive skin?

A: We use high-quality ingredients in our products, but it's essential to review the ingredients list if you have sensitive skin or known allergies. Consult with a healthcare professional if you're unsure about a specific ingredient or have concerns.

How do I use Herb Street Moisturizing Balms?

A: Our moisturizing balms come in a mess-free roll-on stick applicator, making it easy to apply the product to your skin without using your hands. Simply roll the applicator over the desired area and allow the balm to absorb.

How can I stay updated on new Herb Street products and promotions?

A: To stay informed about our latest products and promotions, sign up for our newsletter and follow us on social media.

Can I use Herb Street products with other skincare products?

A: Yes, our products can be used alongside other skincare products. However, it's essential to be mindful of potential ingredient interactions and consult with a healthcare professional if you have concerns.

Are Herb Street products suitable for all skin types?

A: Our products are designed for a wide range of skin types. However, individual reactions may vary. If you have specific concerns or sensitive skin, it's essential to review the ingredients list and consult with a healthcare professional before using our products.

Can I use Herb Street products during pregnancy or while breastfeeding?

A: While our products contain natural and high-quality ingredients, it's crucial to consult with a healthcare professional before using any CBD products during pregnancy or while breastfeeding.

How should I store Herb Street products?

A: Store our products in a cool, dry place away from direct sunlight to maintain their quality and effectiveness.

How long do Herb Street products last?

A: The shelf life of our products may vary, but generally, they can last up to two years when stored properly. Please check the expiration date on the product packaging for specific information.

Do Herb Street products contain THC?

A: Our products contain CBD derived from hemp with less than 0.3% THC, which is the legal limit in the United States.

Can I travel with Herb Street products?

A: Yes, our products are travel-friendly, and the mess-free roll-on applicator makes them convenient to use on the go. However, be aware of local regulations and restrictions when traveling with CBD products, especially internationally.

Do you offer samples or trial sizes of your products?

A: We currently do not offer samples or trial sizes. However, we provide detailed product descriptions and ingredients lists on our website to help you make an informed decision before purchasing.

Do you offer discounts for bulk orders or wholesale?

A: Yes, we provide discounts for bulk orders and wholesale purchases. Please contact our customer service team at support@balassalabs.com for more information.

How can I track my order?

A: After placing your order, you will receive an email with tracking information, allowing you to track your package's progress.

Can I cancel or change my order after it has been placed?

A: If you need to cancel or modify your order, please contact our customer service team at support@balassalabs.com as soon as possible. Please note that we cannot guarantee changes or cancellations if the order has already been processed.

What payment methods do you accept?

A: We accept various payment methods, including major credit cards and other secure online payment options.

Is my personal information secure when ordering from Herb Street?

A: Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your personal information during the checkout process.